As our B2B Account Manager, you’ll be at the center of our client relationships, delivering top-tier and technically sound support from day one. You’ll drive client satisfaction and success by being the go-to person for all things related to our B2B customer base – from onboarding to ongoing support. Among other projects, you will have the opportunity to work with TÜV NORD, one of our most important cooperation partners, and collaborate with a leading company in the industry to create a real impact. Your role will directly influence our customers' experience and play a key part in the long-term success and growth of our company.
B2B Account Manager (m/f/d)
München
Full-time
Permanent employee
Your mission
Your responsibilities
- Be the trusted advisor for different tier level B2B clients, ensuring seamless communication and prompt resolution of inquiries and issues to exceed expectations.
- Act as the primary point of contact for all B2B client support, esp. resolving technical issues, answering product-related questions, and ensuring a high level of client satisfaction.
- Create a flawless onboarding experience, including technical explanations, onboarding materials, and resources ensuring every client starts off on the right foot.
- Identify and unlock new opportunities by proactively spotting upsell potential within the client base and working with sales to drive additional value.
- Own client-facing operational tasks such as invoicing, contract coordination, and reporting on support activities, ensuring accuracy and transparency across all touchpoints.
- Boost risk management efforts, using data insights and feedback to stay ahead of potential issues and maintain high levels of client satisfaction.
- Support the Sales department during the whole sales process and provide necessary documentation.
- Collaborate with the Automotive and Tech teams to align on client needs, escalate bugs or change requests, and ensure timely updates to relevant features.
Your profile
- You have 2+ years of experience in B2B after sales, customer success, account management, or a similar role – ideally with a focus on technical support for complex products or platforms
- You’re a natural communicator particularly at building relationships and explaining technical topics – whether addressing client challenges, aligning internally, or proposing solutions.
- You are confident with independently handling and resolving technical client inquiries, working closely with cross-functional teams, particularly in a B2B environment.
- You thrive when managing multiple client accounts and enjoy ensuring that each one receives the highest level of service.
- You’re comfortable with invoicing processes and handling contracts, and you have a keen eye for detail.
- You’re organized, proactive, and able to prioritize effectively in a fast-paced, dynamic environment.
- You are fluent in both German (native) and English (C1)
Why us?
- Inclusive and supportive culture that values authenticity and growth — no walls, no limits, no bureaucracyClear strategy and purpose-driven impact — you’ll know exactly how your work drives Carly’s mission
- Data-driven decisions and open dashboards — full transparency on goals, growth, and results
- Cross-functional collaboration — strong management, hands-on workshops, and a high learning curve
- Competitive compensation and 100% company-supported equipment to help you do your best work
- Stable and sustainable growth — proudly independent, with no external investors
- A passionate, international team based in the heart of Munich — with a view of the Alps!
Curious what the experience at Carly is like? Our team spans 30+ nationalities, and we believe in transparency, autonomy, and building meaningful relationships. Learn more on our Culture & Careers page.
About us
Carly is a cartech company improving car repair and maintenance for millions of car fans worldwide. We provide curated repair and maintenance knowledge and package it in a suitable format. With the help of our product, our customers receive actionable advice. They can then cover a large part of their repair and maintenance on their own, placing them back in control over their vehicles.
While we have been steadily growing and providing new services to our customers over the past years, there is still so much to do, and you can help us achieve it. So join us in our central Munich offices and help us bring joy to more car fans worldwide.
What is Carly's purpose?
Carly pairs real-time data with mechanical expertise to improve car fans' repair and maintenance experiences. Our aim is to Share Knowledge, Deliver Relevance and Provide Joy to car fans and people with car issues.
What is Carly's vision?
We want to be top of mind for car fans regarding repair and maintenance.
Be a part of our driven team and conquer the automotive world with us!
While we have been steadily growing and providing new services to our customers over the past years, there is still so much to do, and you can help us achieve it. So join us in our central Munich offices and help us bring joy to more car fans worldwide.
What is Carly's purpose?
Carly pairs real-time data with mechanical expertise to improve car fans' repair and maintenance experiences. Our aim is to Share Knowledge, Deliver Relevance and Provide Joy to car fans and people with car issues.
What is Carly's vision?
We want to be top of mind for car fans regarding repair and maintenance.
Be a part of our driven team and conquer the automotive world with us!