Head of Community

Permanent employee, Full-time · München

Your mission
Your mission as ​Head of Community ​is to work closely with the Carly consumers, mechanics,​ and the development team. You are developing and establishing a community engagement strategy to help us share knowledge, deliver relevance and provide joy to car enthusiasts. You will be the leading voice of the ​Carly ​community,​ and you love and fight for its community.
Your responsibilities
  • Build, own, and execute the overall strategy for the Carly Community, and be accountable for its growth and success through measurable KPIs and qualitative feedback
  • Develop and execute the foundational community management program, establishing touchpoints, processes, and ongoing content creator management
  • Constantly push for more engagement and contribution of the community to keep the relevance high
  • Co-shape and implement a strategic framework with offers e.g. fault codes pages that aim for a first-class Carly Community Experience
  • Design and lead the communication infrastructure and engagement strategy with a focus on our B2C community
  • Participate in the creation and expansion of community and social programs and features
  • Interact with the Carly community to obtain feedback and help us make the product better
  • Drive community engagement by conceptualizing and executing campaigns that bring relevant traffic to community pages through all channels   

Your profile
  • 6+ years of work experience in the B2C online community/customer engagement space, with at least 3+ years of experience leading teams
  • Experience managing and allocating design and engineering resources. Ability to set technical priorities and see through to completion
  • Superb communication skills, both written and verbal. Able to clearly and concisely communicate an idea or overall project/ program status
  • You have strong cross-cultural competency. You are able to communicate and do business across different cultures and countries and have experience working in cross-cultural environments
  • You enjoy working as part of a fast-moving, dynamic team and are willing to contribute wherever needed to make an impact
Why us?
  • Attractive workplace policies and individual performance packages- Beautiful view of the Alps from a modern office located in Giesing with an outdoor swimming pool
  • Young and entrepreneurial professionals from 26 different countries working onsite
  • Recurrent company events, such as classical piano concerts, hiking, summer grill and Christmas parties with family members, attending Oktoberfest, and so much more
  • A healthy mindset environment with meditation, stretching, and fruit baskets
  • A privately owned company with high-growth and successful financial stability
  • A purpose-driven job with a real impact on customers and the automotive industry
About us
Carly is a cartech company improving car repair and maintenance for millions of car fans worldwide. We provide curated repair and maintenance knowledge and package it in a suitable format. With the help of our product, our customers receive actionable advice. They can then cover a large part of their repair and maintenance on their own, placing them back in control over their vehicles.

While we have been steadily growing and providing new services to our customers over the past years, there is still so much to do, and you can help us achieve it. So join us in our central Munich offices and help us bring joy to more car fans worldwide.

What is Carly's purpose?

Carly pairs real-time data with mechanical expertise to improve car fans' repair and maintenance experiences.

What is Carly's vision?

We want to be top of mind for car fans regarding repair and maintenance.

Be a part of our driven team and conquer the automotive world with us!
Apply now to the most exciting automotive tech startup in Europe 
We appreciate your interest in Carly Connected Car. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at job@mycarly.com. 

Thanks for your time!

Please send us your most updated CV.
Everything else is not important, let's concentrate on getting to know each other. 
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