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Customer and Product Specialist (m/f/d)

Permanent employee, Full-time · München

Your mission

Your mission as customer and product support specialist is to make our customers happy by identifying their problems and finding suitable solutions. Your ideas will support development to build the best digital automotive products.

Your responsibilities
  • Act as a central point for relevant departments, such as Marketing and Technical team
  • Solve customer tickets using Zendesk, improve support by updating the existing knowledge base and take the responsibility for high priority cases
  • Improve the product by finding solutions for bugs
  • Work with our customer service team to identify app problems and develop products with a strong customer focus
  • Increase customer satisfaction and support international clients from around the world by understanding cultural differences
  • Work on continuous improvement of customer service, FAQ online content and text snippets
  • Work directly with our customers via Email or ticketing system Zendesk. You don’t have to sell the product or interact with the customer by phone
Your profile
  • High customer orientation, excellent communication skills- verbal and written
  • Strong English and German language skills, additional languages are nice to have 
  • Knowledge of customer success practices and principles
  • Technical suitability and ability to learn software programs (e.g. Zendesk)
  • Analytical expertise, strong problem analysis and solving skills 
  • Ability to work at a high level in a fast-moving environment
  • Team player, positive attitude and high level of professionalism 
  • Ability to explain the technical or complex solutions simply to customers 
  • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
Why us?
  • An inclusive company culture and extremely motivated people
  • High impact and responsibility in a very successful and fast-growing company and brand
  • Strong management team with proven track record in successful startups to learn from
  • A competitive compensation and 100% fully supported company equipment
  • A high learning curve with all the possibilities for personal growth and professional development
  • No walls, no limits, no bureaucracy just unlimited potential
  • The nicest and most international team in the stylish brand-new office, in the heart of Munich with an amazing view on the Alps
About us

Carly's technology is changing the automotive world. With our products we offer car owners the world’s best solutions to gain more control and transparency over their cars. Join our passionate team in Munich to make cars around the globe more connected!

What is Carly?

Carly is a cartech company that connects car fans with the information hidden inside their cars. We provide simple solutions throughout the lifecycle of car ownership, focusing on car health and maintenance, car purchasing, and customization. We aim to deliver peace of mind and empower drivers to save time and money.

What is Carly's purpose?

To be the reliable solution for car fans globally, delivering control with powerful data and valuable insights.

What is Carly's vision?

We want to be the daily companion for all car fans worldwide for whom their car is more than just a mode of transportation. We have combined deep car technology with consumer-centred and design-focused solutions to create the first international digital automotive brand, all without ever selling a single car.

Long-term we are going to give back control, democratize car ownership, and bring transparency to an industry that has forgotten the consumer. Be a part of our driven team and conquer the automotive world with us!

Apply now to the most exciting automotive tech startup in Europe 
We appreciate your interest in Carly Connected Car. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at job@mycarly.com. 

Thanks for your time!

Please send us your most updated CV.
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