Senior Operations Excellence Manager (m/f/d)

Permanent employee, Full-time · München

Your mission
As a Senior Operations Excellence Manager, your mission is to lead a dynamic transformation in operational efficiency, and positively influence customer satisfaction. With a data-driven decision-making approach, you will optimize workflows, and proactively manage operational risks.  Your expertise will not only redefine the standards of customer operations excellence but also elevate the entire Carly customer journey to new heights of success and satisfaction.
Your responsibilities
  • Overseeing shipping processes to ensure efficiency, cost-effectiveness, and timely delivery.
  • Managing legal and tax-related communications, ensuring compliance and addressing any potential tax obligations.
  • Enhancing order & revoke operations to provide a high level of service and resolve customer inquiries incl. disputes effectively.
  • Implementing technology quality improvements to optimize operational performance.
  • Collaborating with cross-functional teams to streamline workflows and drive efficiency in all operational aspects.
  • Leveraging data insights to inform strategic decisions, regularly assessing operational performance against predefined benchmarks.
  • Developing and executing cost-reduction strategies for operation processes, while also maintaining a keen focus on the entire order, revoke and shipping communication journey.
  • Proactively identifying and mitigating operational risks to maintain and enhance the organization's reputation and performance.
Your profile
  • You have 2+ years of proven experience in a Customer Operations or a similar Operations-facing position.
  • You enjoy providing valuable feedback to your team, adjusting your work based on quarterly feedback, and actively pursuing additional insights for personal and team development.
  • You excel at juggling a busy workload, supporting and guiding other team members to keep things running smoothly.
  • You take an active role in projects, guide your peers, and eagerly tackle problems, always seeking ways to improve and grow.
  • You are a team player, who respects and contributes to fostering a positive work environment while agilely handling challenges.
  • You are fluent in English; German is a nice-to-have.
Why us?
  • An inclusive company culture and extremely motivated people
  • High impact and responsibility in a very successful and fast-growing company and brand
  • Strong management team with proven track record in successful startups to learn from
  • A competitive compensation and 100% fully supported company equipment
  • A high learning curve with all the possibilities for personal growth and professional development
  • No walls, no limits, no bureaucracy just unlimited potential
  • The nicest and most international team in the stylish brand-new office, in the heart of Munich with an amazing view on the Alps
  • To learn more about our vibrant company culture feel free to visit our Career & Culture page
About us
Carly is a cartech company improving car repair and maintenance for millions of car fans worldwide. We provide curated repair and maintenance knowledge and package it in a suitable format. With the help of our product, our customers receive actionable advice. They can then cover a large part of their repair and maintenance on their own, placing them back in control over their vehicles.

While we have been steadily growing and providing new services to our customers over the past years, there is still so much to do, and you can help us achieve it. So join us in our central Munich offices and help us bring joy to more car fans worldwide.

What is Carly's purpose?
Carly pairs real-time data with mechanical expertise to improve car fans' repair and maintenance experiences. Our aim is to Share Knowledge, Deliver Relevance and Provide Joy to car fans and people with car issues.

What is Carly's vision?

We want to be top of mind for car fans regarding repair and maintenance.

Be a part of our driven team and conquer the automotive world with us!
Apply now to the most exciting automotive tech startup in Europe 
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